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Docs for hosted TvRMM customers

Use this help section for SaaS onboarding, endpoint compatibility, agent installation, guest row routing, tenant administration, troubleshooting, release notes, and feature-request guidance.

Help topics​

  • Getting started: create or join a tenant, confirm your role, add organizations, and enroll the first endpoint.
  • Endpoint support: understand direct-agent endpoints, homelab hosts, appliance-style systems, and distribution-specific behavior.
  • Agent installation: install supported agents with current portal bootstrap commands.
  • Agent lifecycle and recovery: verify installs and updates, use identity-preserving repair, recreate identity intentionally, and understand relocation and reconnect fallback boundaries.
  • Agent cleanup and removal: diagnose, repair, recreate identity, or remove duplicate, stale, broken, or offboarded agents safely from production endpoints.
  • Guest row routing and direct-agent authority: decide between host-observed guest rows, linked guest context, and direct in-guest agents for each action.
  • Policy Center basics: understand starter policies, policy assignment levels, and No policy inheritance blocking.
  • Remote desktop access: use browser-based remote view/control and interpret helper, relay, policy, role, license, clipboard, and transfer states.
  • Troubleshooting: work through missing check-ins, OS mismatch, inventory-only VM or container rows, patch scans, and role-gated actions.
  • Tenant administration: manage users, roles, organizations, export, restore, and deletion requests.
  • Tenant export and restore: create portable exports, use Data Storage Connections, choose history coverage, review export history, manage recurring schedules, and run owner-only restores.
  • Promotion codes and campaign offers: understand eligibility, redemption, stacking, expiration, billing effect, and support boundaries for campaign offers.
  • Release notes: follow public customer-facing changes.
  • Feature requests: submit useful product feedback.
Support wording matters

TvRMM behavior can vary by operating system, endpoint type, package manager, and appliance policy. When that matters for a customer workflow, the help pages call it out rather than implying every endpoint behaves the same.

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